Accessibility Statement for Our Removals and Storage Services

We are committed to making our removals and storage services accessible and usable for as many people as possible. This Accessibility Statement explains the steps we take to provide an accessible removals and storage experience, both online and in our customer communications. Our goal is to ensure everyone can plan, book, and manage removals and storage with confidence and independence.

Our Accessibility Commitment

We aim to meet the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines are recognised as an international standard for web accessibility and are designed to make websites more inclusive for people with a wide range of access needs. We are working to ensure that key information about our removals and storage services is perceivable, operable, understandable, and robust.

Accessibility is an ongoing process, and we regularly review our website and digital content to identify areas for improvement. Where full compliance is not yet achievable, we aim to provide accessible alternatives or additional support on request.

Screen Reader Support

Our website is designed to be compatible with modern screen reader software. Pages describing our removals and storage options, including home moves, office relocations, and storage solutions, are structured with clear headings and text content to help screen reader users understand the page and move through sections easily.

We avoid using images to convey essential information whenever possible. Where images are used, we provide descriptive alternative text so that key details about our removal vehicles, storage facilities, and service features can be read aloud by screen readers.

Keyboard Navigation

The website is designed to be navigable using only a keyboard, without the need for a mouse or touch screen. Users should be able to move through menus, forms, and content using the Tab, Shift plus Tab, Enter, and arrow keys. This is especially important for customers who rely on assistive technology or have limited mobility.

Interactive elements relating to our removals and storage processes, such as quote request forms and service selection options, are built to receive visible focus when selected by keyboard. We aim to ensure that no essential function on the site requires a mouse for operation.

Text, Contrast, and Layout

We use clear language and a simple layout to help all visitors understand our removals and storage information. Text is written in plain language where possible, with short paragraphs and descriptive headings so that users can quickly find details about packing, transport, insurance, and storage access.

We work to maintain sufficient colour contrast between text and backgrounds so that information remains legible for users with low vision or colour vision differences. Our pages are designed to be responsive, so content can be viewed on different screen sizes without loss of information or functionality.

Ongoing Improvements

We understand that accessibility standards and best practices continue to evolve. We are committed to reviewing our removals and storage content, including booking forms and service descriptions, to improve accessibility over time. This may include technical updates, design adjustments, and staff training in accessible communication.

Contact for Accessibility Requests

If you experience any difficulty using our website, accessing information about removals and storage, or completing an online task, we want to hear from you. We welcome feedback about any accessibility barriers you encounter, and we will do our best to provide the information or service you need in an accessible way.

When contacting us about an accessibility issue, please include details such as the page you were using, what you were trying to do, and the device or assistive technology you were using. This information helps us investigate the problem and improve our accessibility. You can reach our customer support team through the contact options provided on our website, and we will respond to accessibility requests as promptly as we can.